Disputes
Evidence packets, GPS replay, timelines, and resolution actions. Connect disputes to rentals, dock handoff logs, and photo checklists so you can respond within processor SLAs.
Sample disputes inbox — wire to Stripe disputes, evidence uploads, and automated SLA reminders.
2In queue
1Needs evidence
1Submitted
5In view
| Dispute | Reason | Status | Amount | Rental | Vessel | Renter | Due by | Assigned | Actions |
|---|---|---|---|---|---|---|---|---|---|
| DSP-2026-0094Mar 29, 2026 · 4:12 PM · Visa · Miami — Dinner KeyRenter alleges mechanical issue reduced usable time; requesting partial refund (sample). | Not as described | Needs evidence | $920 | RNT-2026-0141 | Sea Ray 240 Sundeck | Sam Rivera | Apr 3, 2026 | Claims | Open |
| DSP-2026-0081Mar 26, 2026 · 9:08 AM · Mastercard · Miami — Miami BeachCardholder disputes charge as unauthorized; verify identity, signature, and check-in logs (sample). | Unauthorized | Open | $1,550 | RNT-2026-0142 | Twin Yamaha FX | Jordan Ellis | Apr 1, 2026 | Ops queue | Open |
| DSP-2026-0067Mar 20, 2026 · 1:40 PM · AmEx · Fort LauderdaleCustomer claims duplicate capture; evidence submitted to processor (sample). | Duplicate | Submitted | $320 | RNT-2026-0129 | Sea Hunt 225 | Taylor Chen | — | Finance | Open |
| DSP-2026-0049Mar 10, 2026 · 10:22 AM · Visa · Key LargoDispute won based on check-in + GPS trace + signed waiver (sample). | Not received | Won | $675 | RNT-2026-0111 | Mastercraft NXT22 | Avery Brooks | — | Resolved | Open |
| DSP-2026-0038Mar 4, 2026 · 6:55 PM · Discover · Miami — BaysideLost after evidence deadline missed; consider SLA automation for evidence packet (sample). | Other | Lost | $410 | RNT-2026-0106 | Pontoon 22 | Morgan Lee | — | Resolved | Open |